“Hexagon always made us feel at ease”

“A side activity that is typical of Delcor Coffee Service is supplying ready-made coffee,” says managing director Lenny Vandeputte. “We make coffee in our own warehouse – up to 480 litres an hour – and then transport it in special containers. That way, our coffee can still be served eight hours later. When we serve a large conference of 1,000 people, we're guaranteed quality coffee and don't have to worry about the facilities on site.”

To continue guaranteeing that quality service and reliable drive in the future, Lenny went looking for a new base for Delcor Coffee Service: “Our previous premises are in Lovendegem. An excellent location for our purposes, as 99 per cent of our jobs are in Ghent. However, we were looking for a bigger property of our own instead of our current rented premises.”

“We also needed a practical environment that we could adapt to our needs. It was important that we could add certain touches to the design of the spaces. A simple example: in our kitchen and dishwashing areas, we need strategically placed drains. In consultation with Hexagon, these requirements were perfectly met in our new unit at Vief. Whatever we changed on the plan was then carefully carried out.”

It is that smooth collaboration and direct service that put Lenny's mind at ease: “When Vief was launched, acquaintances who had already worked with Hexagon had nothing but praise. And I can only agree with them! Contact with Hexagon was friendly and always made us feel at ease. At a time when our team was very busy, Hexagon took a proactive approach to get everything sorted on time.”

To the point: it's a mindset the Hexagon team likes to embrace, and one this client didn't miss: “The project managers don't make empty promises and are very open about how things stand. I like to know where I stand, and that's certainly the case with Hexagon. A properly finished unit feels good, but it's the pleasant contact that lets us look back on this process with satisfaction.”